When it comes to property damage or loss, our goal is to respond quickly and professionally to each claim we receive. Our on-site parking attendants are able to get you the proper contact information in order to file your claim.
To help expedite the process, below are some Frequently Asked Questions to help you understand and navigate the claims process.
Claims can be filed online, by mail, email or phone.
The owner or renter of the automobile is required to file the claim.
You will receive a response from us by phone, email or letter confirming receipt of the claim. If you do not hear from us within three business days, contact the claims department. Safeway Parking reserves the right to refuse any claim which has been falsified or has resulted by actions of a third person party.
No. Safeway Parking reserves the right to enlist the services of an independent claims adjuster. Our first option will be to use our own service. If our services are unable to be used due to extenuating circumstances then, Yes. You will need to provide at least two written estimates for repair. Our claim handlers will review both estimates and may contact the repair facility in some cases. If the repairs are reasonable, we will process a check to the vehicle owner equal in the amount of the lower of the two estimates.
Rental cars may be provided while repairs are being made to your vehicle. Safeway reserves the right to choose the services of a particular rental company. Safeway will only be responsible for covering the cost of the rental. Additional costs such as insurance, fuel, mileage and refueling charges will be the responsibility of the renter.
In some cases, claimants receive a same-day response. Most claims are processed within 48 hours.